Privacy Policy

Welcome to Gadget City BD, your premier destination for electronics and technology products in Bangladesh. We understand that your privacy is of utmost importance, and we are committed to protecting and respecting your personal information in accordance with the laws of Bangladesh, including the Digital Security Act 2018, the Information and Communication Technology Act 2006, and other applicable regulations. This comprehensive privacy policy explains in detail how we collect, use, process, store, and protect your personal information when you visit our website, use our mobile application, make purchases, or interact with our services in any way.

Gadget City BD operates as a legitimate business entity registered under the laws of the People's Republic of Bangladesh, and we are committed to maintaining the highest standards of data protection and privacy. Our business is built on trust, and we believe that transparency about our data practices is essential to maintaining that trust. We collect various types of information from our users to provide better services, improve user experience, and ensure the security and functionality of our platform.

When you create an account with us, we collect personal information such as your full name, email address, mobile phone number, date of birth, gender, and other demographic information that you voluntarily provide. We also collect your shipping and billing addresses, which are essential for processing and delivering your orders. In some cases, particularly for high-value purchases or verification purposes, we may request additional identification documents such as your National ID card, passport, or driving license. This information is collected to verify your identity, prevent fraud, and comply with legal requirements under Bangladesh law.

Our website and mobile application automatically collect certain technical information when you visit or use our services. This includes your IP address, browser type and version, operating system, device information, screen resolution, and other technical specifications of your device. We also collect information about your browsing behavior, including the pages you visit, the time you spend on each page, the links you click, and your navigation patterns throughout our website. This information helps us understand how users interact with our platform and allows us to optimize the user experience and improve our services.

We use cookies and similar tracking technologies extensively throughout our platform to enhance your browsing experience and provide personalized services. Cookies are small text files that are stored on your device when you visit our website. These cookies collect and store information about your preferences, login status, shopping cart contents, and browsing history. We use different types of cookies including essential cookies that are necessary for the website to function properly, performance cookies that help us analyze website usage and improve performance, functional cookies that remember your preferences and settings, and marketing cookies that are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. By continuing to use our website, you consent to our use of cookies and the collection of data through these technologies.

The information we collect is used for various purposes related to providing and improving our services. We use your personal information to process your orders, arrange for delivery, handle payments, and provide customer support. We also use this information to personalize your shopping experience by showing you products that might interest you based on your browsing history and purchase patterns. Your contact information is used to send you order confirmations, shipping notifications, delivery updates, and other important communications related to your purchases. We may also use your information to send you promotional offers, newsletters, and marketing communications, but only if you have given us permission to do so.

We share your information with various third-party service providers who help us operate our business and provide services to you. This includes payment processors such as bKash, Nagad, Rocket, SSL Commerz, and various banks that handle your payment transactions securely. We also share delivery information with our logistics partners and courier services who are responsible for delivering your orders to your specified address. These delivery partners may include local and national courier services, and they receive only the information necessary to complete the delivery, such as your name, address, and contact number. We also work with technology service providers who help us maintain and improve our website and mobile application, and these providers may have access to certain technical information and user data as necessary to provide their services.

In certain circumstances, we may be required to disclose your personal information to comply with legal obligations, respond to lawful requests from government authorities, or protect our rights and interests. This may include sharing information with law enforcement agencies, regulatory bodies such as the Bangladesh Telecommunications Regulatory Commission (BTRC), tax authorities including the National Board of Revenue (NBR), or other government agencies as required by law. We may also disclose information in connection with legal proceedings, to investigate suspected fraud or other illegal activities, or to protect the safety and security of our users and our platform.

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include the use of SSL encryption for all data transmission, secure payment processing through certified and trusted payment gateways, regular security audits and vulnerability assessments, access controls that limit employee access to personal information on a need-to-know basis, and robust data backup and disaster recovery procedures. We also provide security training to our employees and require them to sign confidentiality agreements to ensure they understand their responsibilities regarding data protection.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained until you request account deletion or we determine that the account is inactive for an extended period. Transaction records and order history are retained for at least seven years as required by Bangladesh tax and accounting regulations. Marketing and communication preferences are retained until you opt out or request removal from our marketing lists. Technical logs and website usage data are typically retained for twelve months for security and performance analysis purposes.

You have various rights regarding your personal information, and we are committed to helping you exercise these rights. You can access and review your personal information by logging into your account or contacting our customer service team. You can update or correct any inaccurate information in your account settings or by contacting us directly. If you wish to delete your account and associated personal information, you can request account deletion, though we may retain certain information as required by law or for legitimate business purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.

In some cases, your personal information may be transferred to and processed in countries outside of Bangladesh, particularly when we use international service providers for payment processing, cloud storage, or other technical services. When such transfers occur, we ensure that appropriate safeguards are in place to protect your information, including contractual protections with service providers, compliance with international data protection standards, and regular monitoring of data handling practices. We only work with service providers who demonstrate adequate levels of data protection and security.

Our services are intended for users who are at least 18 years old, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete that information from our systems. Parents and guardians who believe that their child has provided personal information to us should contact us immediately so that we can take appropriate action.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes to this policy, we will notify you through email, website notifications, or other appropriate means. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us using the information provided below. We are committed to addressing your concerns promptly and working with you to resolve any issues related to your privacy and personal information. You can reach us by email at gadgetciytbangladesh@gmail.com, by phone at +880-1XXX-XXXXXX, or by mail at our registered office address. Our customer service team is available Saturday through Thursday from 9:00 AM to 6:00 PM Bangladesh Standard Time to assist you with any privacy-related inquiries.